Apparently you must use the password "raiders" to submit a ticket. Good thing to know since it was unaware to me
Sorry you hit a bump in the system when you tried to submit your first ticket. Hopefully, it has been smooth sailing since.
I actually ran into the same issue a few months ago for some time until someone from IT kindly told me to use "raiders".
While that makes perfect sense, they actually need to make people aware that that is the password they are supposed to use, in the page or maybe in the page prior to logging in.
So to that end I hope someone who has the ability to make such changes sees this thread and makes that a little more clear for future tickets.